At North Shore Plastic Surgery we need information about your past
and present health in order to provide you with high quality care.
This practice will make sure that you are able to
discuss your health with your care provider in private.
Information is called "personal health information"
if it concerns your health, medical history of past,
present and future medical care and if someone reading
it would be able to identify you.
For this reason you will be asked to fill in a confidential
information form to provide written information necessary
to complete your file. If you are unable or unwilling
to complete this form please tell the receptionist.
Your medical records
We will do our best to make sure that your medical records.
||Are legible, comprehensive, well organised and accurate.
||Are up to date.
||Have enough information to allow another doctor or nurse to
care for you.
||Do not contain offensive or irrelevant comments about you.
||Contain a summary of your care
||Can be used with your permission to remind you to return for
||We will only collect information which is relevant to your
medical care. In the case of workers compensation, third party
or public liability claims, some non-medical information may
be required. If you are uncertain as to why the information
is being collected please ask.
Providing Your Information to
We respect your right to decide how your personal
health information is used or disclosed. In all but
exceptional circumstances, personal details that identify
you will be sent to other people only with your consent.
It is important that other people involved in your
care, such as referring doctors and other health professionals
are informed of relevant parts of your medical history,
so that they can best care for you. We may write a
referral or letter to another doctor. If you have
any concerns about this please discuss then with us.
Providing Your Information to
Others (third party)
We will not disclose your personal health information
to a third party (eg rehabilitation providers, insurance
companies, solicitors, employers) without your consent
This disclosure is necessary because you are at
risk of harm without treatment and you are unable
to give your consent; for example if you are unconscious
after an accident or
We are legally obliged to disclose the information
(eg certain infectious diseases, suspected child abuse
or under a court order) or
The information is necessary to obtain Medicare
payments or other health insurance rebates or
The information is necessary for us to carry out
a review of this practice for the purpose of improving
the quality of care provided and the activity has
been approved by government legislation or a medical
In any of the above cases only information is necessary
to achieve the objectives will be disclosed.
Using Health Information for
Research and Quality Improvement
We occasionally use patient information to assist
in reviewing and improving the various treatment modalities.
Information that cannot identify you may also be used
in research projects to improve community health care.
Wherever possible any details used for research
or teaching purposes will not be in a form that will
enable you to be identified.
Your Access to Health Information
You may ask Dr Richards about any aspect
of your treatment including information in your record
to which you can have access.
Information in your record can be provided to you
by way of an accurate and up to date summary of your
treatment for instance if you are moving away and
wish to transfer to another doctor. If you do make
such a request we may remove any information provided
by others on a confidential basis as well as considering
the risk of any physical or psychological harm to
you or another person which may result from disclosure
of your health information.
We will be happy to provide a full explanation of
the health summary or medical record provided. You
may be asked to contribute to the cost of providing
Resolving Concerns Regarding the Privacy
of your Health Information
If you have any concerns regarding the privacy or accuracy of your
health information, please discuss this with Dr Richards.
Inaccurate information will be corrected or your concerns noted
in the record if it is not possible or desirable to alter the original